Refund Policy
Last updated: March 9, 2026
Important Notice
Please read this refund policy carefully before using our services. This policy applies to all purchases made through Service Portal.
Eligible for Refund
Services not delivered, technical errors, duplicate payments
Processing Time
7-14 business days for approved refunds
Non-Refundable
Completed services, wallet top-ups, subscription fees
Refund Policy Details
1. When You Are Eligible for a Refund
You may be eligible for a refund under the following circumstances:
| Scenario | Refund Type | Conditions |
|---|---|---|
| Service Not Delivered | Full Refund | If service is not delivered within promised timeframe |
| Technical Error | Full Refund | If error is from our side and service cannot be completed |
| Duplicate Payment | Full Refund | If same service is paid for multiple times |
| Unauthorized Transaction | Full Refund | If payment was made without your consent |
| Service Not as Described | Partial Refund | If service significantly differs from description |
2. Non-Refundable Items
The following items are generally non-refundable:
Services
- Completed services
- Partially completed services
- Services with user-provided errors
- Bulk order discounts
Wallet & Payments
- Wallet top-ups
- Subscription fees
- Processing fees
- Gift cards/vouchers
Exceptions
Exceptions may be made at our discretion in cases of extreme circumstances. Contact our support team for consideration.
3. Refund Process
Step 1: Request Refund
Submit refund request within 7 days of purchase through your dashboard or contact support.
Step 2: Review & Investigation
Our team reviews your request within 2 business days. We may request additional information.
Step 3: Approval/Denial
You'll receive notification of approval or denial within 3 business days.
Step 4: Processing
Approved refunds are processed within 7-14 business days to original payment method.
Step 5: Completion
You receive confirmation email when refund is completed.
Processing Times
- Review: 2 business days
- Approval: 3 business days
- Processing: 7-14 business days
- Bank Transfer: 3-5 additional days
Required Information
- Order number
- Reason for refund
- Payment proof
- Supporting documents
4. Refund Methods
Refunds are issued to the original payment method used for the purchase:
Credit/Debit Card
7-10 business days
PayPal
3-5 business days
Bank Transfer
7-14 business days
Wallet Credit
Instant
Important Note
Refunds to credit/debit cards may take additional time to appear on your statement depending on your bank's processing time.
5. Dispute Resolution
If you are dissatisfied with our refund decision, you may:
Contact Support
Escalate to senior support team within 30 days
Formal Appeal
Submit formal written appeal with evidence
Legal Recourse
Pursue legal action as per terms of service
Arbitration Agreement
By using our services, you agree that any disputes regarding refunds will be resolved through binding arbitration in Mumbai, India, in accordance with our Terms of Service.
6. Special Cases
Subscription fees are generally non-refundable. However, you may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing cycle. No refunds are provided for partial months.
Services purchased during promotional periods may have different refund terms. Please check the specific terms of the promotion. Generally, promotional purchases are non-refundable.
For services involving third-party integrations or processing, refunds are subject to the third party's policies in addition to our own. Additional processing time may apply.
Need Help with a Refund?
Contact our support team for assistance with refund requests or questions about this policy.