Privacy Policy

1. Introduction

Welcome to Service Portal ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@serviceportal.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serviceportal.com and use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

Personal Information Provided by You:

• Account Information: Name, email address, phone number, password, and other registration details
• Payment Information: Payment method details, transaction history, and wallet balance
• Service Data: TC ID, TC Password, TP ID, and other service-specific information
• Communication Data: Messages, support tickets, and feedback you send to us
• Profile Data: Profile picture, preferences, and settings

Information Collected Automatically:

• Log and Usage Data: IP address, browser type, operating system, referring URLs, device information, pages visited, and dates/times of access
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior
• Location Data: Approximate location based on your IP address

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

4. Data Sharing and Disclosure

We may share your information in the following situations:

With Service Providers:

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processing (Razorpay, PayPal, Stripe)
• Cloud hosting services (AWS, Google Cloud)
• Email delivery services
• Customer support tools
• Analytics providers

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements:

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

Our security measures include:

• 256-bit SSL encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Regular backups and disaster recovery plans
• Employee security training

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Retention Periods:

• Account Data: Retained for 5 years after account closure
• Transaction Data: Retained for 7 years for tax purposes
• Service Data: Deleted 30 days after service completion
• Log Data: Retained for 1 year
• Marketing Data: Retained until consent is withdrawn

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us at privacy@serviceportal.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Types of Cookies We Use:

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@serviceportal.com. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. Contact Information

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) at: